Here is a summary of all SGR contacts including SGR booking contacts and SGR booking online customer care numbers.
Official SGR contacts
SGR train booking helpline number: 0709 388 888
SGR Madaraka Express Passenger Train inquiries, complaints, lost, and found telephone number: 0709 388 887
SGR Facebook page: https://web.facebook.com/Kenya-Railways-248578828508174/
SGR alternative numbers : 0728603581, 0728603582, 0708572574, 0708571587
SGR official website: www.krc.co.ke
SGR official email: Write to [email protected]
Postal address: P.O Box 30121, Nairobi 00100, (Kenya Railways Head office)
SGR customer care contacts
If you’re enquiring about any issue regarding the Madaraka express service including SGR booking via MPESA, just call the office using telephone number 0709 388 888 or 0709 388 887.
You will be given all information and instructions including how to cancel SGR ticket.
SGR contacts Mombasa
If you’re at the coast, you can reach the SGR customer care desk using the two main SGR telephone numbers 0709 388 888 or 0709 388 887.
Alternative SGR booking contacts Nairobi
You can as well call SGR team using these telephone numbers:
0728603581, 0708572574, 0728603582, and 0708571587
Other important SGR information:
Away from the SGR contacts, you may be looking for details such as SGR paybill number, SGR USSD code, etc.
If so, here is a summary of all the above.
SGR paybill number
Use Paybill number 809888 to pay for your SGR Ticket.
SGR USSD code
Dial *639# using your Safaricom line.
While the express train won’t stop at any destimation, the inter-country SGR will drop and pick passengers at the following stopovers:
Athi River, Kibwezi, Emali, Mtito Andei, Miasenyi, Voi, and Mariakani.
SGR fares – Madaraka Express passenger
Economy class (one-way) : Sh1,000 (children between 3 – 11 years pay shs. 500 while those below 3 years are free)
First class (one-way ) : Sh3,000. (children between 3 – 11 years pay shs. 1500 while those below 3 years are free)
SGR fares to stop over destinations
Miasenyi to Nairobi : Sh810
Nairobi to Miasenyi : Sh900
Mariakani to Nairobi (or Nairobi to mariakani ): Sh940
Voi to Nairobi : Sh700 (same for Nairobi to Voi)
Mtito-Andei to Nairobi : Sh490 (same for Nairobi to Mtito-Andei)
Kibwezi to Nairobi : Sh400 (same for Nairobi to Kibwezi)
Emali to Nairobi : Sh260 (same for Nairobi to Emali)
Athi River to Nairobi : Sh60 (same for Nairobi to Athi river)